Great service at counter, easy to add additional driver. Simple process.

The customer service staff were very friendly and explained everything in detail. However, East Coast Rentals is not a big company and doesn't allow direct pickups at the airport, requiring a shuttle, which is a bit inconvenient.

The shuttle service was fast and efficient. Just remember to go to the far end of the terminal where the coaches are. The car was great and cheaper than the airport rentals. I would use again for my own holiday rentals as you do need an extra 15 minutes for the shuttle.

The car was ready when we arrived & was a Hyundai I30 in spotless condition. There was no discrimination regarding age, relating to extra costs for insurance. Emma the lady who handed the car over was friendly & informative & was a joy to deal with. Would certainly use East Coast again if visiting Queensland.

Pickup service and process was seamless. Drop off was also seamless, however the counter staff that accepted my return, forgot to tell the shuttle driver I was waiting at their depot to be taken to OOL airport. As he was unaware I was at the depot, I had to wait an extra 10 minutes for his return, before getting picked up. The counter person almost wanted to blame me, for taking a seat, which she suggested, while I waited for the driver the first time he went by the depot. Otherwise everything was easy and seamless.

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Fantastic reliable experience with great cars. Simple process for pick up and drop off and super friendly staff.

Very easy to book and great deal compared to other companies. Reliable and trustworthy