The car had 150,000 kilometers on it and the interior lights were broken. There was only one staff member at the counter and it took 15 minutes to process. Be aware that they have a clause stating that in case of an accident, regardless of fault, you must pay 20,000 Thai Baht to the shop. When I refused to sign, they said I couldn't take the car. This unfair clause is extremely concerning. Avoid this company at all costs.

Other car rental companies allow differences between the driver's name and the credit card holder's name for the deposit without any issue. However, this company requires both names to match, otherwise, you have to pay an extra 2000 THB. If not, you can't pick up the car.

Very convenient.

Helpful and friendly staff

Easy to use apps

I'm getting the exact car model (Nissan Almera) that I booked through the website. The car is spacious enough to cater 5 adults and one small kids. Moreover, the staffs were so friendly and efficient where the car pick-up and drop-off time is really fast which is beyond my expectation. I will definitely come back for Europcar again!