The pick-up and drop-off process was quick and convenient. The customer service was excellent and they could communicate in Mandarin.

When we arrived outside the terminal, we contacted them, but it took quite a while for someone to pick us up, citing traffic. However, I was somewhat satisfied that right after we reserved the car, an agent from the rental company, which seems to be Chinese-owned, contacted us via WeChat.

The staff was very friendly and enthusiastic, especially the gentleman who helped with the car return. He was exceptionally good.

Average attitude, slow actions, and laziness. Had to wait for the shuttle...

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