The wait time was longer than expected as the shop is not at the terminal and the shuttle bus is slow (need to wait for a few parties to go in one go)

Would be good to be clear what’s in terminal and what’s not in terminal

More convenient and more options compared to other rental companies

The car was excellent, both pickup and return were very quick. On the day of return, we encountered a typhoon, and the staff kindly drove us back to our accommodation. Much appreciated!

The store is located inside a gas station, making refueling very convenient. The shuttle bus to the airport terminal is efficient and quick.

The drop off was a nightmare. We keyed in the map code as instructed and was lead to a point where we cannot find the drop off point. Asking people around us didn't help. The number given is not contactable. Had to call the airport branch and was asked to call the customer service number, and was then informed that we have to key in the phone number(which was different) into the gps. They then explain that we have to drive down to the basement, which was not obvious. Better provided information from the start would have helped.