Not happy at all with what happened. I was guaranteed audi Q2 and i got another vehicle. I booked a rental with 0 excess and was charged at the counter extra fees + 2100 euros as a deposit. We had to wait a long time for the shuttle from the airport to the pick up location, then even longer at the pickup location - lost 2 hours doing this.
I took a taxi to get there, and there were a lot of people in line. There were many service counters, but I waited for an hour to get the car. The service attitude was good. The first car had an issue with the tire, and it was replaced immediately after I pointed it out.
Waited over two hours for the car. The car was in poor condition with an engine noise and under-inflated tires. Almost the entire car had scratches and dents. They tried to charge me a fine for a missing air pump during the return. They refuse to address any issues until you're almost out of time for your flight.
I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.
The cost of the hire car was 125% greater than the booked amount agreed with full insurance.
This was due to the rental company demanding Euro1900 deposit or Euro 242 for new insurance on top off the insurance booked.
This is a complete SCAM and will be reported to the Portuguese customer complaints bureau.
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Customer Service
not transparent, poor service, misleading
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