There weren't many people in line, and there were several staff members at the counter. The process was quick. Overall, it was good. They will ask if you need additional insurance; just make your decision and inform the staff.

Satisfied

I always use Alamo's self-service kiosk, so not having to deal with the counter is the best experience for me.

When driving out of town, I noticed a strange noise from the car. I contacted the company, and they provided a car replacement option. Although I didn't need to use it, I felt their service was good. The pick-up and drop-off procedures were also simple.

The service at the counter was quick and the staff were fairly friendly, although they did try to sell insurance. The Jeep Grand Cherokee I booked online wasn't available, but they gave me a Chevrolet SUV instead (I guess there aren’t many Grand Cherokees and it's just a gimmick online). Overall, Alamo’s cars aren't new, but the condition is acceptable, though the interior was a bit dirty.