I booked a Corolla but was given a Civic. They asked if I wanted to upgrade without being pushy. Knowing I was driving the Great Ocean Road, they even provided me with a map and pointed out several famous spots. They also reminded me to set Google Maps to avoid toll roads since I didn't rent a toll pass. I bought fuel, and returning the car without a full tank was slightly more expensive but acceptable.

Pretty good. In Melbourne, the parking lot is quite large. The rental center is a bit crowded, so you have to wait in line for a while.

Honestly, it was great. The car model was impressive and very practical, making it an enjoyable experience.

The Kuga with over 30,000 kilometers had a damage that I discovered myself. I promptly informed the staff, otherwise it might have led to issues.

We arrived early, so there was no long queue.