Hertz GRANADA RENFE Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Jessica MacArthur

Reviewed: Thu, Oct 26, 2017

About Hertz: 2.0 /10

The navigation address was incorrect, and we couldn't find the store. They pushed for insurance and an upgrade. Because we couldn't find the store, we were late and weren't given the car. Even after rebooking, we couldn't receive the car earlier. We waited around the store for over 4 hours.

Hertz

Granada

1 days rental

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Ada Clement

1 days rental

Hertz

Paris

Reviewed: Sat, Apr 20, 2019

About Hertz: 2.0 /10

It's a big international company, so people might not believe me when I say the experience was terrible. Maybe it's because they are too big to care about customers. I booked for two days and eight hours, costing over 900 yuan. Due to a change in plans, I returned the car in three days and four hours. Because of language issues, I couldn't communicate beforehand, and I was charged an additional 4500 yuan on my credit card after returning home. My appeal was unsuccessful. I'll avoid HERZ in the future.