I booked a Volkswagen Passat, but ended up receiving a Skoda Octavia with license plate 35GA6692. It's quite frustrating.

The manager's English is very good and communication is smooth.

Very satisfied. No queues at all.

In Izmir, the car got a minor scratch from a passerby, not very noticeable! I was worried it might cause problems when returning the car, so I called the car rental company manager in advance, sent him a photo, and asked if I needed to pay for it. He probably knew I was Chinese and overcharged me, asking for 500 lira! I thought such a small scratch shouldn't cost that much! Later, when returning the car, I met a more reasonable staff member who said it was no big deal and didn't charge me. After returning to my country, my credit card was charged 22 lira, which should be the toll fee. Three months later, I received another charge of 29 lira! After calling to inquire, I found out it was an unauthorized charge by the rental company! Thankfully, with the help of the customer service, I got the money back.

Very convenient. Both car pick-up and return are at the airport. The staff always arrives more than 30 minutes before the agreed time, and the vehicle inspection and return process are smooth without any issues.