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Live chat Email us Service Code: 9319922125
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Reviewed: Tue, Oct 24, 2017
About Aucar: 2.0 /10
The car rental company charged 50 AUD for cleaning a child seat, which is highly unreasonable! When returning the car, I checked the vehicle thoroughly inside and out with the staff, and they said everything was fine and asked me to sign. Before leaving, I confirmed again with the staff that the car had been inspected and there would be no charges to my credit card, except for the highway tolls as those could not be billed immediately. However, after I returned to China, the car rental company sent a photo of the child seat, claiming it was dirty and demanding 50 AUD for cleaning. This is completely unreasonable! Why wasn't it mentioned on the spot when both parties were present? We knew beforehand that there would be charges if the seat was dirty, so we were very careful while using it and checked thoroughly before returning the car. There was no dirt at all, and the staff had also confirmed this. Now, after returning to China, they send a photo claiming it was dirty and demanding payment. This is very frustrating! Firstly, I checked and confirmed the seat was not dirty when returning the car; secondly, the staff also said everything was fine; thirdly, a photo alone is not convincing; and lastly, any issues should be addressed on the spot when both parties are present—claims made afterwards are not acceptable.

Relevant Reviews on Aucar Aucar Mel airport

Julian Holt

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Reviewed: Sun, Dec 15, 2019
About Aucar: 2.0 /10
After arriving, you must call them and go to the Avis across the street to wait for the shuttle to the car rental company. The ride is about 10 minutes from the airport. The car was terrible, the exterior was all scratched The car smelled bad, had to open the windows for ventilation, the air conditioning filter definitely hadn't been changed in a long time. The whole trip I was worried about being scammed on return, luckily it didn't happen You get what you pay for; when traveling, the most important thing is a smooth experience, I don't recommend saving 300-400 yuan by using a smelly car Additionally, if there's an accident on the road, no one will likely help you I work in this industry in China, so I should be fair

long term rental

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Economy | Nissan Micra or similar
Reviewed: Mon, Aug 10, 2020
“Good up and coming company deserving of business.”
About Aucar: 10.0 /10
Very helpful staff. Off site location with free shuttle. Make sure to call the shuttle. Cheap rates because off site rentals companies are not charged the Airport tax. Possibly limited range of vehicles. We booked the smallest car possible and ended up being upgraded to a Dodge SUV free of charge. No up-selling at the counter. Just great service. Very happy with AUCAR
About QEEQ: 10.0 /10

J.masson

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Medium SUV | Jeep Compass or similar
Reviewed: Mon, Jul 27, 2020
“Deal of the year 2020 for car rentals”
About Aucar: 10.0 /10
good cars !!!
About QEEQ: 10.0 /10
good website and amazing services

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Mini Van | Hyundai Imax or similar
Reviewed: Fri, Nov 1, 2019
“Amazing”
About Aucar: 10.0 /10
They were so easy to deal with it was so good just how I like it
About QEEQ: 10.0 /10
Awesome booking system I will def. use your service again

C.Ho

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Mini Van | KIA Carnival or similar
Reviewed: Mon, Jul 9, 2018
“Happy And Satisfied”
About Aucar: 8.0 /10
Like: The car was clean.
Dislike: Thought I will be getting. Kia Grand Carnival as advertise but instead I got a similar model Hyundai iMax.

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