Satisfied

Very, very small company

I was hesitant to book the car from them, but they exceeded our expectation , they had the best prices, picked us from the airport as soon as we called them, had the car ready and we were on our way in no time, also returning the car was just easy and dropped us off at our terminal.

When we arrived at LAX, we called KX Car Rental for pick up. We waited at the car rental pick up shuttle area for over an hour and no one showed up. We had to call again and apparently they were waiting somewhere else. We were very disappointed in the miscommunication.

Communication for pick up could definitely improve.

When arriving at the airport I tried calling the rental company and there was no answer. Then finally I got through and was hung up on 3 times. Finally I asked if this was a scam. Never answered the phone with their car rental name and terrible phone skills. My husband told me to give them time and he was right. They finally text me and said stop calling he is trying to get me a driver. Would have been nice to have known that while talking to them instead of being hung up on! After our driver met us at the passenger pick up 30 mins later he was very personal and kind. I felt bad for feeling concerned once he took us to the car rental it was very small and low key he got our license and signed papers and we were on our way in less then 5 mins and did not want tipped. You need your own car ins card!!!!! Do not forget that bc u dont know that! But it was so effortless and not pushy or long lines. Then u contact that same driver of when to meet for drop off and that was just as easy he checked that the car was filled up and that was it. The car had some small dents and bruises and was well loved and a few strange spots on the ceiling but it worked for us and we really liked our personal driver. Could work on communication skills but over every rental company should trust their renters like this.company did! Very refreshing in a world like this!!!!