The rental company handled business as usual, provided thorough instructions, and had a good attitude.

It felt like they were looking down on us. They gave us an outdated wagon. We requested a car change or to pay for an upgrade, but they said they had no cars available at the moment. It was past 7 PM already. Eventually, after discussing with their manager, they gave us a slightly better car, but it was still old. Do all the local car rental companies mainly have old cars?

The Apex staff at both Christchurch and at Auckland were very friendly and helpful, making the whole process easy and stress free.

I found the QEEQ system very straightforward to use for searching and booking. The value for money was excellent.

Lovely pick up place staff. We got upgraded with a noicer and bigger car. Thank you. Always nice to get upgraded :) Car was clean but quite a lot of scratches/dents in the car which is fine because the staff were all aware of it. Drop off was super quick. Thank you.

Car exceeded expectations thanks to free upgrade. I shall only use Apex from now on as they always come up the best deal anyway and their staff are great.