It's okay, everything went pretty smoothly.

The store staff had a bad attitude

Car didnt appear to have been cleaned, it had been previously damaged and marked and these had not been repaired. The boot did not operate correctly. GPS was not current, returning the vehicle would have been extremely difficult without our own phone and google maps.

Very new car, only 5,000km on it. Car was presented in a immaculate condition shiny and clean. No mechanical issues.

Dislike: The process to get the car at Auckland Airport is horrendous. We'd never done it this way before and the service desk for all offsite hire car companies is disorganised and chaotic. One of the two telephones at the service desk goes straight to voicemail and so without a local mobile it's impossible to know how to pick up the car or get to the lot if you've never done it before. We wasted about an hour trying to figure it out. But once we had been picked up by Aerodrive our experience was great from there on.