Picking up the car at the airport took longer than expected as we had to wait over an hour for the shuttle to arrive from the rental office, which is about a ten-minute drive from the airport. When I called the office to inquire, the response was polite but impatient. The same person who answered the phone—a cold and impolite middle-aged Chinese man—handled the paperwork. I must have been unlucky to encounter such an unpleasant individual during my travels around the world. We received a different model than we had reserved; it was an older model Nissan ELGRAND, which isn't listed as an option in the selection menu. Apart from that, everything else was fine.

Car had a dead battery and cobwebs inside hood. Had an after hour pickup scheduled and paid for. Emergency no went unanswered. Pickup location jump started car. But it died again on reaching hotel. Next day was Sunday. Again no one answered phone. 3rd day a person came and replaced battery at 3pm. Wasted 2.5 days of trip.

The car could have been a little cleaner. Staff did not use sheet to locate dents and scratches. I took my own photos

Booking was relatively easy.

Theres a different between corolla hatchback and corolla. I got hatchback even tough it written corolla. The staff late for picking me up at the airport. I have to call twice and wait like 40minutes before the van arrive. The car we got have lots of scratchest and dusty.the car runs good and u pay what u got say the staff when i complaint about the car

Wonderful experience. Have a direct phone number if you need to call them at any time of the booking and easy handover.