Great service attitude, enthusiastic, and fast processing!

It was okay. The staff at the front desk were a bit strange. I had already purchased the highest level of insurance on the platform, but when I got there, they asked if I wanted to add even more insurance. For safety reasons, I agreed to buy their highest level, which cost an extra 40 AUD. They also asked if I wanted to pay 19 AUD for a benefit that covers tunnel and highway tolls, claiming that the cost of a single trip through a tunnel or on a highway would normally be over 30 AUD, so this would be a good deal. I declined, saying I could use Google to avoid those routes. After that, the staff stopped talking and their attitude became cold. How can they serve customers like this?

Pickup and drop-off were quite convenient. The staff were friendly and attentive. Overall, I was quite satisfied with this rental company.

The signage at the Sydney city pickup point is not clear enough.

Good vehicle condition, simple and convenient pick-up and drop-off process. Returning a car abroad is even cheaper than domestically.