Overall satisfied, but didn't get the reserved model.

The service was excellent. We rented a BMW 5 Series Touring but got a Volkswagen Touareg SUV, which was diesel and automatic. We were extremely satisfied. We only spent a bit of time finding the rental point as the rental company does not have a fixed location; they are located at the information desk in Terminal B at Frankfurt Airport. The procedure was very simple: present the rental order, driver’s license, and credit card. After completing the paperwork, a staff member drove the car to the entrance of Terminal B. We inspected the vehicle, signed the document, and left with a full tank. The car was a new model from August this year with only 10,000 kilometers. It exceeded our expectations.

CARO provided excellent service and the car pickup process was convenient.

New 3000 km KIA SUV, diesel, 7 liters per 100 km. The run-in period was alright. The pickup was tricky. I informed QEEQ's customer service about the details afterward. The pickup location should be TERMINAL 2 ARRIVAL, P29 parking lot. The guy waited there for a long time, and the shop's phone was unreachable. This wasn't CARO's fault. I hope QEEQ will write down this location clearly in the future to avoid customers waiting. During drop-off, the GPS directed us to the wrong place, and we were an hour late. The staff were great. Couldn't find the P29 entrance; too many one-way streets. Parked at P20 and found the staff there.

Good value for money, vehicles are relatively new