Very responsible, no need to queue, ample car availability

Their service is impeccable. When we exited the airport, there was someone holding a sign with my name on it waiting to pick us up, which made us feel very welcomed. The person who picked us up was an elderly man, with limited English, but he patiently communicated with us until we understood everything. The car was almost new, and driving it was an excellent experience! When we returned, someone picked us up again. This time, the elderly man didn't speak any English. We just asked 'OK?' and he responded 'OK!' and we were on our way. Haha. Very good experience.

The service is okay, but since there's no counter at Frankfurt Airport, I couldn't get full insurance when picking up the car. Communication was also a bit difficult with the gentleman who delivered the car, and the deposit taken on-site hasn't been returned yet, so it's hard to give a final rating. However, returning the car was smooth; they just checked and said everything was fine and drove off without a thorough inspection.

Picking up and returning the car was very convenient, and the paperwork was processed quickly.

The store is located in a small town outside the airport, next to a Total gas station. After calling from McDonald's nearby, staff promptly came to pick us up. The car was ready on arrival, a brand new Golf TDI with only 5 km on it. The staff was very nice and provided many important tips. The return inspection was thorough. Overall, it was a great experience. I would choose them again when visiting Munich.