Although not at the airport, there is a shuttle bus service which is very convenient. The handsome guy patiently listened to our broken English and responded, even slowing down his speech!

The car we picked up had a dented door and issues with the headlights and taillights that wouldn't turn off on the first day, but somehow fixed themselves by the second day. We picked up the car at Frankfurt Airport, and even though the paperwork noted existing scratches, the staff at the Munich Airport return location was shocked and called the Frankfurt office to verify the severity of the damage before believing it wasn't caused by us. Another group of Chinese tourists who rented an SUV found a tire pressure warning just after leaving and had to come back; they eventually had to go to a repair shop as there were no spare cars. If such a delay happened to us, I’d be extremely upset. Due to these issues, I probably won't rent from this company again.

The service was excellent.

The company is excellent. The pickup and drop-off services were done by elderly gentlemen who were very polite and explained everything clearly, including some important points to note. I was very satisfied with the car as well. I originally booked a Golf station wagon, but I got an upgraded Volkswagen Touran, and it was a luxury version—very happy about that. I do have a personal driving habit; I'm used to driving sedans in China, so the Touran felt a bit high. Also, a warning light came on during the trip indicating that I needed to add engine oil, which might be related to Volkswagen's oil consumption issue. I checked the dipstick; the oil was dark but the level was normal, so I didn't contact the rental company and continued driving. However, for someone not familiar with vehicle performance, this could be troublesome. But, just call CARO and they will promise to come immediately to get you a new car!!!

It's a pity that the store doesn't have a counter at the airport, so upon arrival, you need to call for a pick-up and go to a designated parking lot. In Frankfurt T1, you need to wait at P29. Since it's a new place and unfamiliar, it can be a bit awkward, especially if it rains, which can be a bit frustrating.