I arrived in Munich at 5:30 AM and followed the signs to the car rental company. However, I learned they don't open until 6 AM. After they opened, I was ready to pick up the car, but the staff apologized and said they couldn't find the keys at the moment, so I had to wait. I had reserved an automatic car, but the rental staff asked if I could drive a manual and upgraded me to a BMW 116i. Since I had a meeting at 9 AM, I opted for the manual. Overall, the car was in great condition and it was very good.
The female staff member at Global Drive who assisted me was very unprofessional. I repeatedly asked her about full insurance, but her explanations were very vague. This ultimately cost me almost 400 euros extra.
Counter staff was very unfriendly and we had to ask for every piece of information!!
About QEEQ:10.0/10
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