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Disappointing service in light of a breakdown (of a new car!)

G. Brown

Portugal

Reviewed: Thu, May 23, 2019

About SURPRICE RENT A CAR: 4.7 /10

Hired a Seat Ibiza or similar - received a Toyota Yaris, which is more of a budget model than I would have expected. The car was brand new though so that was a plus. Initial pickup was fine, but car was experiencing major faults when idling - twice the engine fully cutting out at busy roundabouts. Decided car was not fit to drive so once we finally got the car going again we drove back to the pickup point. Service centre were very quick to identify a loose battery connection, and also told us (then!) as to a trick with the Yaris that needs a double-pump of the clutch. Can't fault the service staff, as quickly resolved the issue. Annoying not to be told about the clutch particular though, as that should have been mentioned at collection of the car. Car was ok for the rest of the trip. Most annoying part has been communication with the head office since, where I have asked for some compensation to cover fuel and road tolls we incurred as a result of going back to the collection point to have the car fixed. Very little understanding and no empathy whatsoever. Really disappointed with this and won't recommend this company as a result.

Economy | Seat Ibiza or similar

1 days rental

Relevant Reviews on SURPRICE RENT A CAR Faro Airport

Portugal

1 days rental

Economy | Seat Ibiza or similar

Reviewed: Fri, Sep 13, 2019

About SURPRICE RENT A CAR: 6.7 /10

dirty windows, inside, outside. dirty car.

L.Wirth

Portugal

1 days rental

Small SUV | Nissan Juke or similar

Reviewed: Thu, Jun 20, 2019

“Easy and super affordable”

About SURPRICE RENT A CAR: 9.0 /10

The shuttle came right as we were getting to the pick up location and it was a short drive and easy check in process. We added a day last minute and then didn’t need it but still had to pay (understandable but wish they would have made that clear when we added on). Return was quick and easy as well.

About QEEQ: 10.0 /10

Really affordable online reservation system, a third of what it would’ve cost otherwise.