The service staff were not very polite. The requested Jeep was not provided and I was randomly given another car. Upon returning the car, I had to wait a while before someone attended to me. Despite having refueled the car at the airport gas station before returning it, I was still charged extra without any explanation.

The line was long in the morning, but the service attitude was okay and quite professional.

Friendly and no queues.

The car pickup process was relatively smooth. The staff asked us where we were headed and, upon learning we were going to Banff, suggested we upgrade the car because the mountain roads might be challenging. In reality, there weren't many mountain roads, and they were very easy to drive on—it was easy to accidentally speed. They also asked if we needed roadside assistance insurance, but we decided we could change a tire ourselves, so we didn't add it. When we picked up the car, it seemed like we got an upgrade to a Ford Focus, which was practically new (only 5000 km driven). We were so excited about the new car that we didn't thoroughly inspect it; the windshield had a small crack. Although it didn't affect driving, we were a bit worried, especially since it rained later. We contacted the rental company and QEEQ for reassurance, and they both told us not to worry and enjoy our trip. The car return was unexpectedly smooth, taking only a 30-second inspection mainly to check the fuel tank. Overall, this company was pretty good.

Like: Pricing
Dislike: Waiting to confirm order