When we went to pick up the car, we had already completed the rental process and printed out the car rental order from China. However, the procedure took over 20 minutes. After paying the remaining balance and signing the documents, the agent was about to leave the counter. While organizing our documents, I realized my international driver's license translation was missing. We called the agent, but he ignored us. We searched through all possible luggage but couldn't find it. When we asked other staff members to help us locate the agent who assisted us, they informed us he had already left for the day. We insisted on reviewing the surveillance footage and finally discovered that my international driver's license translation was stuck underneath the computer keyboard. We wasted almost an hour at the pick-up location. There was no warm service, only frustration and anger!

Very good

It's okay. Everything went smoothly. Nothing worth mentioning. But it's unclear how the toll charges are calculated, maybe there will be a bill later?

Alamo's service was good, especially a helpful young man, but the wait time was a bit long.

The counter staff tried to change the car typed and sell more insurance to us. We spent about 1hr to pick up the car. Course our plan was delay..