The service representative was a newbie and wrote down the wrong vehicle location. We didn't double-check and took the wrong car. After the real renter drove it away, we realized we might have left our license in that car. The representative was very slow in contacting the other renter and even claimed not to know what car was parked there. We had to rely on our memory of the license plate to track it down, and by then, the car had been gone for 20 minutes.

Although the process was a bit slow, the staff was very nice.

The service was quite good.

The pickup and drop-off procedures are very convenient, and the cost performance is relatively high.

Appalling customer service, didn’t have the car available that was booked, unhelpful staff.