False advertising. I booked a BMW X3 categorized as a mid-size SUV that could fit four suitcases. Ended up with a GLB, categorized as a compact SUV, that could only fit two suitcases. So frustrating!

There are too few staff members at the rental car company at Athens airport. There's always a long line of cars waiting to park, and there's no one at the counter, everyone is out in the parking lot.

The process of picking up and returning the car was very smooth. The car was nearly new, with only 700 kilometers on it. Everything was perfect.

I am a fan of Enterprise but this time they let me down. The BMW was very old and with plenty of damages, dirty, the tank was only half-full (I specifically booked a full-to-full) and the baby seat was not installed. The lady by check-in counter just didn't care and literally walked away with the damages form when we were inspecting the car and I had to video the car as not all damages were marked on the form. Really horrible experience. This is not what I came to expect from Enterprise.

The staff is friendly. And helpful to pickup and drop off the car. The car they give to me is very new which more than I expected.

Nil