No shuttle service, required prior reservation. I waited at the airport for over half an hour before they picked me up. This isn't the main issue. At the store, they said buying insurance wasn't mandatory, but if I didn't buy insurance at the store, I had to pay a $1000 deposit. Buying insurance for around $25 meant no deposit. Despite stating that I already purchased insurance through the rental service, they still made me buy it again. I chose the option for two free drivers when booking, but at the store, they still charged extra for the second driver. Very frustrating!

Long queue; Long waiting time for the airport pick-up.

The car rental company's office is somewhat far from the airport and requires a shuttle service, but the pick-up location is really hard to find. Otherwise, the service and car condition are excellent and highly recommended!

Car was great, worked perfectly. Service was great, the airport shuttle is very convenient and all staff is friendly. Would recommend.

Cheapest options by far, and love the price drop guarantee feature. Saved us about $190! The cancellation options Qeeq provides is great too.

East Coast made us feel terrible as they wanted us to cancel the insurance we bought with you and take out theirs We were advised that they would charge us $4400 excessfor any damage and we would need to claim it back from you and that would be very problematic if we could actually get it back !! I certainly will not be using them or unfortunately you or any broker as all we wanted was a stress free hire , that is why we added the extra insurance..the worst kind of consequential selling from East Coast !!!!! I'm not sure why you use them if they suggest you will not payout on any claim? Fortunately we returned the car in perfect condition but every time we used the car it was stressful.