Slow wait at counter. Car was abit dusty. The minivan wasn't available so I was given a 7 seater SUV. I came back 2 days later to exchange for another minivan and got a Chrysler Pacifica instead of a Toyota Sienna. So it's a 7 seater instead of a 8 seater. But still value for money!

The car rental place at Salt Lake City Airport is very easy to find, right within the airport. The rental procedure is very convenient and quite fast. After completing the rental process, you can go down one level to the car pickup area. Just find your car according to the designated number, the key is in the car, and you can drive off right away. They just didn't inform me that the car model was changed, but it might be a car of the same grade.

Dollar doesn't have a counter at the airport, and you need to take a shuttle bus. Upon arriving, we asked the airport service desk and were informed to wait for the bus at Gate E. However, the Dollar shuttle doesn't stop at Gate E, and we had to walk quite a distance, almost to the end, to find it. If you're not confident in English, it's more convenient to choose a rental company with an on-site airport counter. The staff didn't try to sell us any insurance but suggested we upgrade to a bigger vehicle. We stuck with our original reservation, which was sufficient, and they didn't push. We carefully noted the route to the rental office, so returning the car was quick and easy, even though the staff wasn't particularly friendly. Fortunately, the car was in good condition, and the whole process only took two minutes. Overall, quite satisfied.

Im still waiting to get a REFUND They CHARGED ME $185 DOLLARS IN FEES, TOLLS AND GASOLINE A COMPLETE STEAL HORRIBLE FRAUD