The store provides attentive service.

The pickup location is very close to the airport, just a few minutes' walk, which is very convenient.

When I got there, the man at the counter told me they had upgraded me to a Mercedes. I was worried that my luggage wasn't going to fit but I managed to get it in...just! But there was no navigation system in the car which surprised me for a Mercedes and they forgot to tell me that the car was from the US and was in MPH. So I had to work out what speed I had to go. With no navigation I had to use my phone and at times it dropped out where I was, so that wasn't the best. Then the electronic key battery died and I had to find out, 1. how to take the battery out and then 2. where to get a battery. The staff when I returned the car were good and credited me for the purchase of the batteris. But that should have been checked before I left with the car as it happened right after I picked it up.

Yes the booking platform worked great.

Counter takes too long for line up. It wasn’t the car I picked and the guy didn’t not tell me until I went pick up the car.

Excellent service by all, except for woman upon returning the vehicle. Needed roadside assistance once, a very expedious and problem-free experience. Woman when returning vehicle was quite rude, definitly having an off-day.