The pickup point is 5 minutes away from the airport. We had to call three times and wait for 45 minutes before getting picked up! Meanwhile, other rental companies' cars came and went three or four times! The vehicle was very old, with over 130,000 kilometers on it. They also did not provide a phone mount.
The service attitude was very good, but the car was just too old. I booked an automatic, but they had prepared a manual for me. When I noticed and asked for a change, they only had a very old automatic car available, and the tank wasn't full. Since we only needed it for two days on the North Island, we didn't bother to argue much. Next time I will definitely confirm the condition of the car beforehand.
They are okay.
A bit passive aggressive. Insurance issue wasnt entirely their fault but this should be clearly communicated to the customer.
Got told there was a disclaimer in their PDS. Ask them to show me and took them 15 minutes to find. So if it takes them that long to locate the fine print. Image how long for your average customer?
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