Customer service is average; they do not proactively explain the items on the charge list. You need to read carefully and confirm any unclear points with them on the spot.
The car rental company and parking lot are right across from the station, very easy to find. The staff kept pushing for additional insurance... because the order used third-party insurance, which had nothing to do with them.
The car was relatively new and had an automatic stop-start feature, which I didn't notice at first, causing some inconvenience.
Overall good, but the paperwork fee for handling scratches is hard to understand, especially since I purchased full insurance.
About QEEQ:10.0/10
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