The staff was nice, but the waiting time was just too long. We had to wait for a very long time. In Germany, it’s mostly self-service. They give you a key once everything is done, and then you walk to the parking lot to get the car. The Munich parking lot was the multi-story type, and after coming down, we lost the GPS signal in the congested streets. No... signal... at all, so we drove randomly for a while before the navigation started working. But the car was very clean. We returned it at Frankfurt airport; you just hand over the car, and it's done. Super convenient. Renting a car in Germany is awesome.
The location for returning the car at Cologne station is not clearly marked, and the navigation on the car rental app is also incorrect. It took a lot of time to find the return location.
The rental company proposed two solutions: first, switch to another car and pay an additional 61 Euros; second, cancel the order with no refund. I requested an automatic car, but it was denied. I called the customer service in my country for help. They assisted by submitting a request and advised me to take photos for evidence.
The reservation price was supposed to include insurance, but I was told I still needed to pay for it. I find this confusing.
About QEEQ:8.0/10
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