The service attitude is good, and the explanations are very detailed.

The pickup staff kept pushing sales, very annoying.

Picking up the car at the airport was very convenient, and the staff were really nice. Everything went smoothly.

I booked a Passat estate but received a Touran. Although the Touran has more space, its speed can't match the Passat.

Very poor service. They gave me a Renault, which was not stable at all. Also, the final price was much higher than what was shown on the rental site. After repeatedly verifying the charges and showing my booking's quoted price, the staff reluctantly removed the extra charges. Terrible experience.