Good

Service at pick-up was great. We realised the vehicle we had booked was a little small for the amount of luggage we had however we were quickly upgraded to a larger vehicle which cost around $20 extra per day. Very easy process and made such a difference.

The platform is fantastic. Really have enjoyed using the website and the comprehensive information it contains making the booking process so much easier.

Like: The car was clean. Staff offered bottled water. No paperwork was needed; everything was electronic.
Dislike: The staff member at the counter attempted to charge us full price even after we showed him our reservation and the price. Once we told him, he adjusted the bill.

Like: the gas mileage was better but not why I rented a mustang convertible, The top was super easy operate in 20 seconds up or down
Dislike: for being a mustang I was surprised how under powered it was, no basic navigation either

Like: Best rental ever and I rent a lot.