There was a bit of a cue at the counter, but the people at enterprise worked their way through them pretty quickly. The car pick up was smooth and quick, we could pick our rental ourselves, as long as we stayed within our category of car booked. Return was also very quick, lots of people checking in the cars from enterprise, so it was fast, even though many checked in.

It was really simple and self explaining, creating no issues with enterprise. And no assistance was required.

It's okay, but the price is a bit high.

Lack of Chinese pickup guide. Picking up the car at the counter required a deposit of more than $250, which is more expensive than other companies. Upon actual car pickup, I was notified to pay an additional traffic accident insurance fee, similar to mandatory liability insurance in China. Returning the car was very convenient. The car I received had an issue with the wiper blade. I initially planned to contact the rental company to replace it, but later fixed it manually myself, which took an hour. The main reason was the previously replaced wiper blade was not installed properly. The Dodge Caravan 7-seater, when the rear three seats were folded down, had a large luggage space. After using it for over ten days, I wanted to extend the rental period, but the rental company had no cars available. The rental staff recommended renting from the adjacent Sixt company, where I successfully rented a full-size Chevrolet SUV for a day.

The car rental experience this time was very unfortunate. The pickup location provided by the rental service was incorrect. I was supposed to pick up the car near the Global Cinema. I even called customer service to confirm the order, and they assured me the pickup location was correct. The service was supposed to include pick-up and drop-off, and I chose a pickup location close to the hotel. On the day of pickup, I called the rental company at 8 AM and was told they could only pick me up at 10:30 AM. Due to a tight schedule, I took a taxi to the address provided in the confirmation letter, which turned out to be a residential area. The taxi driver just dropped us off and left. When I called the rental company again, they said they never operated at this address! We waited until 10:30 AM, and a driver finally arrived close to 11 AM with no apology and an indifferent attitude. When we got to the car rental company, the car handed over was the model I booked, but it had only a quarter tank of fuel instead of the promised full tank. The interior was filthy, with a spider web in the back seat (I have photos as evidence if needed)! However, the return process was smooth and quick. I haven't returned home yet, but when I do, I will demand an explanation from the rental service. The pickup location was incorrect, which cost me extra taxi fare and lost time. Isn't anyone going to address this?

Like: Quick service
Dislike: Nothing