When our language skills aren't very good, it's important to rely on the service quality and awareness of the rental staff. For this location, I felt the service person was just average. He was a middle-aged man who seemed eager to finish up by 6 PM. We arrived at 6 PM after getting our luggage and passing through customs, and he seemed a bit impatient. He also recommended the 'prepaid full tank option,' which we considered and agreed to, so we can't really blame him for that. Additionally, we showed him our three-year international driver's license obtained through the rental company, but he didn't recognize it and insisted on using their company's translation service. Fortunately, I had the foresight to apply for their translation service and had it printed out, which saved us a lot of trouble. Otherwise, it would have been a real mess (which made us quite unhappy and frustrated).

I didn't buy extra insurance because the counter staff had a cold attitude and didn't say much. They just handed me the keys without showing me to the car. Fortunately, the staff at the rental company next door were very helpful. I initially just asked about daytime running lights, but they enthusiastically showed me how to use all the lights and where to open the trunk and refuel. When returning the car, the counter staff still had the same cold attitude, but the person who inspected the car provided excellent service.

The car pickup from Vancouver airport was very slow, taking nearly an hour. They gave us a brand new car, which was in excellent condition and had driven less than 3000 kilometers without any issues. Returning the car was extremely easy. The staff had a good attitude.

They provide great service and reception at Vancouver Airport, Calgary Airport, and downtown Vancouver. Car pickup and drop-off are convenient and quick. Professional service. Highly recommended.

Like: Price paid at reservation was a much better value than other car rental choices.
Dislike: When we went to pick up the car which we had prepaid for the clerk was going to charge us an additional $200+ as a drop off charge. It was only my protest that caused her to check with her manager who waived this charge. As this was not even mentioned in the prepaid reservation I was shocked to first hear of it at pickup. This needs to be addressed in future rentals and it is an absurd charge. No one should have to pay that especially when you are quoted a specific cost for your total trip and prepay it.