Excellent

They gave me a lower-grade car when I picked it up. I only realized this at the parking lot and had to go back to the service desk to confirm the order! After a few minutes of broken English communication, he admitted that he looked at the wrong order! There were no other customers at the service desk when I was being served! The old man was really sly! It wasted a lot of time.

Very professional, both pick-up and drop-off were quick.

There were many people picking up cars that day. I had to wait in line for an hour before and after the pickup process, which was quite frustrating.

Almost brand new car, very impressed, smooth rental process slightly slowed by small IT issues at pick up