In Izmir, the car got a minor scratch from a passerby, not very noticeable! I was worried it might cause problems when returning the car, so I called the car rental company manager in advance, sent him a photo, and asked if I needed to pay for it. He probably knew I was Chinese and overcharged me, asking for 500 lira! I thought such a small scratch shouldn't cost that much! Later, when returning the car, I met a more reasonable staff member who said it was no big deal and didn't charge me. After returning to my country, my credit card was charged 22 lira, which should be the toll fee. Three months later, I received another charge of 29 lira! After calling to inquire, I found out it was an unauthorized charge by the rental company! Thankfully, with the help of the customer service, I got the money back.

The pickup reception was average, followed the standard procedures, and the entire self-driving trip was smooth.

Returning the car was slightly inconvenient. We had trouble finding anyone and had to search for a long time. Also, the person who came did not speak English...

There is no counter at the airport, so you need to call separately. The receptionist's English proficiency was not satisfactory. They asked for a 15 Euro tip when picking up the car, which was very unpleasant. We booked two cars, one of which was an SUV. The front right tire was flat when we picked it up, and we had to go back to the company because of this. We were worried about a tire leak throughout the trip. When we returned the car, there was a small scratch and the rental company fined us 120 Euros. The money isn't a big deal, but there was no receipt. In the end, after we insisted, they wrote down the situation on the contract and had it signed by the staff.

After returning to my country, the rental company maliciously charged my credit card without providing a receipt. Please be cautious!