Forgot my bag in the car during return, the staff immediately helped retrieve it! Very grateful!

We arrived at the airport a little after 7 PM. There were no other customers at the rental counter, so the procedure was quite fast.

The car was very new, almost like a brand-new car.

There was no line when picking up the car, it was very quick. The staff member was a friendly Black man. There was no hard-sell during the process, just pick up your car with your card. The person handing over the car was a very nice White girl who upgraded the car for free, and she was very patient with the three car changes. Overall, I have a good impression of the ALAMO branch in Toronto.

Though the store is small, it's quite convenient.