There weren't many people, so there was no queue for picking up or returning the car. The car inspection process was simple.

When picking up the car, they tried to push us into buying insurance, but I didn’t buy it. When returning the car, they were difficult and the service attitude was not very friendly.

Normal car rental procedures are fine, but making changes can be somewhat troublesome.

Domestic insurance was not directly accepted, so a high deposit was required when picking up the car. They offered sandstorm insurance, but considering the weather, I did not purchase it. They recommended renting a GPS when picking up the car. However, I had already ordered a free GPS when booking through ZuzuChe, so I didn't rent one. The car actually had a built-in GPS. Perhaps the staff was not familiar with the vehicle, otherwise, they might have tried to upsell. The Chinese GPS was more convenient.

The store is close to Reykjavik Airport, but their service is really bad. First, there is the intimidating insurance upsell. If you don't buy their €15 per day insurance, no matter how comprehensive your insurance from rentals is, they will pre-authorize a 290,000 ISK repair fee for any accident. Every minor scratch is considered an accident, and you'll have to pay over 15,000 RMB up front for repairs, which is a scam. If you buy their insurance, they only deduct 2,000 ISK. Low efficiency; from struggling to find their shuttle at the airport to finishing the communication, I spent 600 RMB on international calls. Never renting from this company again.