I specifically chose Hertz to rent a Tesla, but I couldn't get the model I wanted. Everything else was great.

Very satisfied. Picked up the car an hour earlier than scheduled. The rental company had the vehicle ready and assisted with the paperwork. Also returned the car an hour earlier. The pickup and return process were both very simple and the price was reasonable. Very satisfied.

Got a free upgrade to the car model

The store is right at Christchurch Airport, very conveniently located. However, I booked a Toyota Prado but was given a Highlander instead, claimed to be a similar model. It's a pity I couldn't go off-roading. On the plus side, it saved on fuel and money. Returning the car was very easy, just parked it and handed over the keys, no inspection was done.