Puede ser mejor

I booked a convertible model, but ended up receiving a hardtop sedan instead, along with the following serious issues:
1. During registration at the counter, I was not informed that the convertible model was unavailable. Instead, the usual procedure was followed, including verifying my driver’s license and credit card, and signing the contract. It was only when I went to pick up the car in the garage that I was told the convertible was unavailable, which constitutes contract fraud. The rental company did not provide a reasonable explanation for this;
2. Why was I able to successfully reserve a convertible online, but not pick it up in person? I suspect that the branch gave my car to another customer for a higher price. Here’s why: When I went to pick up the car, the branch manager first informed me that no convertible was available. Then, they suggested paying extra and asked me directly, 'How much money do you have?' When I expressed shock and refused to pay more, they backpedaled and said, 'I am teasing you!' The branch manager seemed to follow a very calculated approach, implying that without extra payment, the convertible would not be provided.
3. I’ve used rental services many times and have never encountered a similar issue. This mismatch in the car model severely impacted my travel experience. I hope that Zuzuche and Dollar can address this situation: Why was the reserved car not available? Is this branch engaging in unauthorized upselling? Does one really have to pay extra to get the car they booked?

Satisfied

The order included towing insurance and a default full tank service without informing us, which feels deceptive. Additionally, we already paid taxes on Zuzuche, but were asked to pay taxes again when picking up the car. This wasn't explained by Zuzuche. Whose fault is this?

Arrived at Miami Airport around 10 PM, completed the process and picked up the car in just 10 minutes. Very convenient.

I rented a Jeep Grand Cherokee and ended up getting a GMC Terrain and didn´t get the baby seats I requested. At the counter I was not informed that I was getting a different car. It was only when I got to the garage to pick up the vehicle that I was told to choose any of the cars (in the same category) that were parked there... I was a bit shocked. First I chose a Pathfinder that suited me very well but after putting all our luggage in and starting the car a message came up on the panel ¨key - low battery¨.... went to the company booth and was told they didn´t have a replacement battery so I had to choose another car. What a nightmare. I then chose the Terrain a which had less space then what I needed. The car was good and clean but space was crutial in our trip and the overall experiance with Dollar was bad.