I missed the confirmation reply due to lack of signal, and when the flight was delayed, I couldn't reach the store. Even their internal system personnel couldn't contact them. Later, the staff at the store told me they were off duty and wouldn't answer calls. It was very frustrating. The car was an older model SUV with numerous scratches, which their staff photographed extensively. I feel that international car rental companies with airport locations are more reliable.
Excellent! The in-store service was great. The staff were very friendly, helpful, and polite. They even provided a free driving guide and a booklet on New Zealand's traffic regulations. Very considerate.
About QEEQ:10.0/10
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