As always, Japanese car rental companies provide excellent customer service.

Satisfied

This time at Nagoya Airport, the car was serviced by Times. The staff there were very helpful, especially the young lady who spoke excellent English. She went through all the documents with me, page by page, placing them in a plastic folder for me. She then used a flashlight to show me the condition of the car, and sat in the passenger seat to explain all the controls in detail. After thoroughly explaining everything, she bowed and left.

Location codes in the car navigation system did not work, and overall the navigation system was not useful because it did not find POIs.

Like: Very nice and friendly staff. The car I rented was in good condition. I totally recommend it!