Superb trip definetely will repeat again

The process took too long. After returning and inspecting the car (including signing), I was informed via phone ten minutes later that there was an issue.

We arrived at midnight in heavy rain with lots of luggage and our child. We hurriedly picked up the car and checked for any scratches. The staff member assured us there wouldn't be any issues and that minor problems wouldn't matter, so we quickly took the car. When we returned it, the head of the rental company found a 3cm black scratch, likely from a stone, which could probably be removed with some waxing. Also, they didn't let us check thoroughly when picking up the car and told us minor issues wouldn't matter. The scratch might not even be from us. They insisted we pay around 2000 RMB, but luckily, I had full insurance, so we sorted it through insurance. I feel this company lacks integrity, offering low-cost rentals and then charging high fees for damages or committing insurance fraud.

i was waiting for more than 30 mins at the counter but no one was there. after calling the customer care, the staff came and argued with us regarding the waiting time. really unprofessional. secondly the car had worms inside. we found like 4 big ones. really disgusting

Generally ok. Didn't clean interior space before handing over.

Generally ok.

Like: Easy to locate kiosk, staff gave clear instructions and affordable rates.
Dislike: The car can be cleaner. There were crumbs and some leftover food from previous renter.