Very smooth experience.

Everything went smoothly. Adding an extra driver costs 15 AUD. They usually recommend insurance and toll road tokens. If you use navigation to avoid toll roads, you won't need to spend extra on that. My biggest tip is to book the standard order on QEEQ without customization to save money.

I’ve already explained to Ace that their pick up processes are inadequate but the car was very good value for money

Pick up and drop off was smooth. Car was in great condition. No pushy sale from staff, which was great, but staff simply just gave us car key without directing or gave instruction to the car location. We witnessed other staffs brought their customers to the car. Dissatisfied with this as we did not know where to get the car and had to get another employee to help us. Other than that, all was good.

Easy and straight to the point booking. Drop price worked like magic! Love this function!

The first car offered was a larger one than we booked- we asked to change to the car we booked (Toyota Corolla hatch). A Hyundai 30 was offered, which we accepted. However there were some technical problems with the car and the service officer had to find another one. 3 cars and more than 1 hour from arriving at the pick up point. The customer service was fine, it appears there may be a quality assurance problem. The drop off went extremely well. All customer service staff were very polite and helpful.

The online quote for the vehicle was just over $450 and we were charged almost double. A complete rip off. The cars battery failed and we need to have it boosted. Windshield wipers needed to be replaced.