Worst experience ever

The vehicle met our needs.

Excellent service

Not located at airport Returned early due to early departure due to Hurricane Dorian but no refund Additional $170 charge to add additional driver How do you calculate overall score as 2 when everything is checked as a 1? Car was stained Shuttle van was dirty Pickup place at airport difficult to find Attempt to charge $10 for tolls / upon refusal threaten to charge $25 per toll if I didn’t pay the $10/day Required personal insurance coverages page (who carries that?) or force to take Easirent insurance. Not a bargain with added charges. Never again I will only deal with known, reputable companies in the future.

The car did not exceed my expectations both cars were broken. The first car the droptop was broken and the staff made us drive it back to the easy route location to return and get another car. The second car was in a better condition but continue to have low tire pressure woke up the following morning to find a completely flat tire again the staff was asking me if I could drive it there with the flat tire. I end up turning the car in early no Compensation for turning the car in early.

Car had a keyless entry with an almost dead battery. No wiper fluid, windshield was filthy on the inside, and a bumper that was hanging on for dear life. We had to wait over a half hour at airport for the shuttle and again a half hour when we returned the car. What rental makes you wait 1/2 hour when you have a flight to catch. Their recording said they pick up every 15 minutes and they only have 1 van, which makes that impossible. They also made us call our insurance to prove we had collision insurance. They should have told us ahead of time if they wanted us to provide this.

The reason to wait over 60 min. to pick up the rental car, due by the clients holding up time too long with easyrent customer services staffs. I do not know if the clients did not have enough ID to provide, that was the reason I stayed on line for 60 min. When my turn to be with customer services staff, it took only 10 min. done for my rental car.