Charged me for a sunpass customer service rep insisted we would need but never did.

Shuttle driver told us they were out of cars, and a long line already waiting. Would be at least 1.5 hours before anything would be available. We had 2 small kids in need of a nap, and a short vacation where we didn't to lose an entire day waiting at the airport, so booked with another company and never got a car from them. Lesson learned - if it's too good of a deal, it probably is.

The reason to wait over 60 min. to pick up the rental car, due by the clients holding up time too long with easyrent customer services staffs. I do not know if the clients did not have enough ID to provide, that was the reason I stayed on line for 60 min. When my turn to be with customer services staff, it took only 10 min. done for my rental car.

Service staff and shuttle are extremely slow and it took hours to get my car. Not acceptable at all!!

Counter lady not helpful at all. Bad manners

The car had a few issues. The needs service light came on just after renting, the tire pressure sensors went off and i had to fill them, the car had been wiped out but the bucket must have been dirty and the car was streaky. The gauge cluster was the most noticable. Overall not a bad experience.