Never took the car, when I arrived and give her my Credit card and licence, she told me to pay more

The car had many marks, tape residue on several doors, scratches etc which the guy going with me said did not matter. I took pictures of it all including a popped out piece of plastic on the front side which meant the car had been in an accident (This comes back into play later). The interior was fair but it had sticky places which I needed to clean. When returning the car another piece had popped a bit and they said the car had been hit. I filled out an accident report and stated no accident and that the car was already banged up when I picked it up. Waiting to see if they follow up on this or let it go. I also informed them that the brake peddle was hitting bottom sometimes on my last day driving and that they may be failing. I hope they to look into it. Lastly, the day after I returned the car I started receiving calls saying that the car had not been returned and it was going to be reported stolen. I had to make several calls to get the whole thing sorted (To be accused of theft, crazy).

Car not available at arrival. Car not cleaned properly.

Still waiting on my refund

Service staff and shuttle are extremely slow and it took hours to get my car. Not acceptable at all!!

The personnel was so nice