Great customer service

My vehicle had bluetooth, rearview camera, touch screen radio. It did NOT have automatic windows or door locks which was a hassle considering it’s 2019. My other family members were upgraded to SUV and they paid half of what I paid .... The check-In process was brutal, they kept 1,800US for deposit which was bot written ANYWHERE And I had to call my insurance long distance to prove I was insured because he did not believe my proof of insurance...

The car did not exceed my expectations both cars were broken. The first car the droptop was broken and the staff made us drive it back to the easy route location to return and get another car. The second car was in a better condition but continue to have low tire pressure woke up the following morning to find a completely flat tire again the staff was asking me if I could drive it there with the flat tire. I end up turning the car in early no Compensation for turning the car in early.

The booking system did not seem to work well at all and they couldn't process the paperwork properly. Most problematic was the damage deposit, which is not a "hold" as it is with other companies, but was instead a charge, which would then be refunded. This is problematic when dealing with another currency as there is an exchange difference in a refund versus a charge which costs us money. When we complained about this we were told "its company policy" -- of course, why wouldn't it be? -- and then that our alternative was to pay $60 per day. It's just wrong. When checking out I asked to have a copy of the posting so I could be sure that it would be refunded, and I got some paperwork that did not show any amounts.

The personnel was so nice

Waited over an hour to get the car Rude people and not willing to help just wanted to make extra money with insurance.