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Pick up was an Utter disgrace. Budget staff in LaGuardia need some supervision.

Reviewed: Thu, Mar 7, 2024
About Budget: 7.0 /10
We waited 1 hour and 15 mins before we even got to the counter. It was an awful experience. The staff at Budget LaGuardia were rude, loud and dismissive. They shouted behind the counter to each other and to customers. The couldn't care less about customer service or satisfaction. I don't understand how they operate on a daily basis.
About QEEQ: 10.0 /10
Large SUV | Ford Expedition or similar

Relevant Reviews on Budget in United States

Winfred Bill

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Reviewed: Mon, Sep 23, 2024
About Budget: 8.0 /10
It might be because the prices are cheap, so there are a lot of people renting cars at Budget, resulting in long queues. The car conditions are all similar.
About QEEQ: 10.0 /10

Sandy Jenny

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Reviewed: Sun, Jul 14, 2024
About Budget: 8.0 /10
No insurance upselling

Tabitha Webster

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Reviewed: Mon, Aug 26, 2019
About Budget: 6.0 /10
The speed of car rental in the US is more or less the same across companies, always slow, haha.

June MacMillan

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Reviewed: Sun, Oct 7, 2018
About Budget: 2.0 /10
1. It took 2 hours to complete the paperwork and pick up the car. 2. The order was for a Ford Edge, but they replaced it with a Mitsubishi. The staff searched the parking lot for an hour, only to find out that the car wasn't there. They then replaced it with a Honda CRV. The car models kept getting smaller, and I wonder if the price changed as well. 3. The staff kept pushing additional insurance and delayed the processing of the car rental. Overall, very dissatisfied with this rental experience.

H.Storer

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Small SUV | Toyota RAV4 or similar
Reviewed: Sun, Mar 3, 2024
About Budget: 7.0 /10
Car windscreen was a little dirty and we ran out of windscreen wash fluid after only one day
About QEEQ: 8.0 /10
All overall experience was satisfactory.

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