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Live chat Email us Service Code: 8392432080
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Pick up was an Utter disgrace. Budget staff in LaGuardia need some supervision.

Reviewed: Thu, Mar 7, 2024
About Budget: 7.0 /10
We waited 1 hour and 15 mins before we even got to the counter. It was an awful experience. The staff at Budget LaGuardia were rude, loud and dismissive. They shouted behind the counter to each other and to customers. The couldn't care less about customer service or satisfaction. I don't understand how they operate on a daily basis.
About QEEQ: 10.0 /10
Large SUV | Ford Expedition or similar

Relevant Reviews on Budget in United States

Elroy Violet

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Reviewed: Sat, Apr 26, 2025
About Budget: 10.0 /10
Perfect.
About QEEQ: 10.0 /10

Lindsay Smollett

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Reviewed: Sun, Dec 22, 2024
About Budget: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Lionel Pope

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Reviewed: Mon, Feb 24, 2020
About Budget: 10.0 /10
An elderly lady at the counter was great; she upgraded us to an SUV, a Ford Escape, for free. Both pickup and drop-off were easy and convenient.
About QEEQ: 10.0 /10

Tobey Crichton

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Reviewed: Fri, Jun 1, 2018
About Budget: 6.0 /10

Alvis Bert

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Reviewed: Wed, Oct 12, 2016
About Budget: 8.0 /10
It was my first time renting a car in the US. At pickup, they asked if I needed to purchase various insurances, but I didn't. Wanted a small Ford, and with the staff's help, successfully changed the car. Midway, had a flat tire, and my phone had no signal. Communication was difficult when I got back to a big city, so I decided to go to a rental point for face-to-face help. The staff helped me switch to a new red Dodge. As for the tire, they said someone might contact me about compensation, but friends said it should be fine. When returning the car, there is no shuttle bus from 01:00-04:00. As I had an early flight, I returned the car around 5:00. There aren't many 24-hour gas stations near Portland, so I recommend checking Google Maps and calling ahead to avoid last-minute rush. Returning the car was very smooth; they just took a look and printed out my receipt. Overall, it was a good experience.
About QEEQ: 10.0 /10

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