Seamless Booking: A Smooth Ride with Qeeq

I don't understand why QEEQ partners with this car rental company. Check the reviews on Google; they are seriously discriminatory against Asians. Our experience was terrifying. Although the staff we encountered were not severely discriminatory, they were extremely slow. It took over an hour to process, and even though we had already paid in full, they attempted to charge us again. We had to find another staff member to confirm our payment. Additionally, they aggressively pushed insurance, even though we had already bought comprehensive coverage. Overall, it was a horrifying experience.

The car wasn't filled up when picked up. Although they agreed that the fuel level just needs to be the same when returning, it's hard to estimate. Pickup efficiency was low, waited for over 30 minutes. The car was average with over 60,000 kilometers. Another car rented from Thrifty had only over 10,000 kilometers, and the pickup efficiency was very high, got it in 5 minutes.

The pickup point is a 5-minute drive from the airport. After arriving at the airport, we called the car rental company, and they asked us to wait in the airport waiting area for a shuttle. The customer service does not speak Chinese, but their attitude was good. The translation document that worked in the North Island was not accepted here on the South Island at Apex, causing a lot of inconvenience.

Very dissatisfied

Car exceeded expectations thanks to free upgrade. I shall only use Apex from now on as they always come up the best deal anyway and their staff are great.