I will never use Yes rentals again.

Very satisfied!

I registered in advance on my phone, arrived at the store, checked the car, and drove off directly.

I am very satisfied with the overall service. Right after landing and collecting our luggage, there was a shuttle service to pick us up. In less than ten minutes, we arrived at the store, completed the paperwork, and picked up the car. The staff was very friendly and explained in detail how to drive a hybrid car and New Zealand's traffic rules. They also gave me a New Zealand driving guide, which I found very useful since the rules are different from those in my home country. The car was also very fuel-efficient, which is great because gas prices in New Zealand are quite high. This saved me a lot of money. Overall, I am very satisfied and will choose Yes Rental next time I come!

EZU Car Rental is run by Chinese people, and they intentionally extort other Chinese! Their customer service presents a lengthy English contract when customers pick up the car, rushing them to sign it, knowing they don't have time to read it completely. Customers assume the contract is the same as the one from the official car rental website. However, after signing, they don't give the customer a copy of the original contract. When returning the car, they find various reasons to charge high extra fees, like an outrageous cleaning fee of $200, while the official contract states only $20. If the customer refuses, they threaten to cancel the airport drop-off service, forcing customers to catch a taxi to the airport at their own expense. This company lures domestic tourists with low rental prices and then scams them during the drop-off, extorting fellow countrymen. Shameful and despicable! I will publish my experience on Xiaohongshu to warn more fellow travelers about their ugly tactics.

Extremely bad, not just bad, extremely terrible!! Do not choose this car rental company at any cost! They set various traps for you and then overcharge you. They specifically source ancient second-hand cars, over 10 years old! This wasn't shown on the booking page at all, and the car rental platform has serious issues for not informing customers about the condition of the cars in advance, misleading consumers.