Excellent customer service

N.Raynor

United States

Reviewed: Mon, Jan 15, 2024

About Alamo: 10.0 /10

No waiting, quick to resolve a minor confusion because I had cancelled and rebooked for a later time

About QEEQ: 10.0 /10

Will definitely use Qeek (had a very disappointing experience with klook). Nice surprise to get a small refund for low price promise but best part was support when I needed to amend booking.

Small SUV | Toyota RAV4 or similar

2-day rental

Relevant Reviews on Alamo in United States

Regina Green

United States

1 days rental

Alamo

San Francisco Airport(SFO)

San Francisco

United States

Reviewed: Fri, Aug 17, 2018

About Alamo: 10.0 /10

Easy pickup and simple drop-off

About QEEQ: 10.0 /10

Esther Katte

United States

1 days rental

Alamo

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Thu, Aug 3, 2017

About Alamo: 10.0 /10

They are irresponsible. I have been paying fines from violations in Europe last year, and they offer no help in handling them! I'm still using your services, and you think this is acceptable?

Clement Sonmerfield

United States

1 days rental

Reviewed: Tue, Sep 27, 2016

About Alamo: 4.0 /10

I reserved a Grand Cherokee-level SUV, but when I got to the store, they offered me a Nissan Rogue or a Jeep Patriot and said I could only choose one. It was really frustrating since there were at least 20 Wranglers parked nearby. I asked the staff if I could switch, but they refused. I ended up calling QEEQ customer service for help. They were polite, but after talking to the store employees, nothing changed. In the end, I had no choice but to accept the Rogue, which turned out to be a 2.0 low-end model. It was quite disappointing to spend money on a Grand Cherokee-level SUV and end up with a compact SUV. Previously, when I rented cars from other places, I got vehicles like the Ford Explorer, which are of the same class. ALAMO's service was quite average.