excellent

The service attitude was great, and explanations were very detailed.

The place to return the car was not at the airport, but in a remote area with no street lights. The staff who inspected the car tried to make us pay for chewing gum stains that were already on the car seat and didn't allow us to contact the staff at the pickup location. It was very bad.

Great service, no unnecessary recommendations

First, when inspecting the car, it was purposely done in a dimly lit area, and they only checked briefly with a phone flashlight. Since we had full insurance and it was late at night, we didn't fuss too much. Unexpectedly, we were later charged for some scratches. I hope Zuzu Car can help resolve this promptly. Second, at pickup, the service personnel didn't properly check the vehicle. The ad blue (I'm not quite sure what this additive is) warning was not communicated, resulting in the car being unable to start midway. Contacting the rental company was futile as they couldn't even communicate properly in English, failing to resolve the issue. Thankfully, a kind person helped us refill, but it wasted a good 4 hours. The rental company promised to reimburse the additive and fuel costs, but they did not deliver. In summary, if you don't understand Turkish, don't rent from such companies. I hope Zuzu Car strictly monitors the quality of their suppliers.

Avec is one of the great company, cars come with full insurance